Mark studied Hotel Management and graduated from the Wits Hotel School in 1980. Since this time he has devoted his career to the hospitality industry which has included 14 years of management experience, from head of department to general manager, as well as 19 years as a quality assurance Grading Assessor. Since establishing his company “Hospitality Grading Consultancy” in 2001, Mark has overseen its growth and is now a leading service provider to the Tourism Grading Council. Mark personally provides grading assessments to over 300 properties annually. Mark is also the founding Chairman of the South African Grading Assessors Association which is devoted to raising the professionalism of assessors and is currently a member of the Tourism Grading Council Awards Committee.