2017 Finalists

Service Excellence – Accommodations

@BELURANA RIVER BOUTIQUE HOTEL Belurana Boutique Hotel known as the “White House “the crème de la crème of relaxation. Located on the mighty Orange River. The Manor with its peaceful gardens overlooks the island and the historic bridge with fish Eagles against the mystical desert sunset. Experience the tranquilizing de ja vu of midnight river serenade and bird song. Sundowners on the terrazzo’s and sunset river cruises. Your free WI-FI allows work and play to marry while fishing. Relaxing and cooling down in our sparkling pools while creating your own braai and enjoy drinks from the cash bar. Remember to pre-book dinner on the deck. River views comfort and ambiance intertwines in the luxury ensuite rooms. Luxury Family units available as well as semi self catering units. Romantic honeymoon suites champagne Jacuzzi’s allows to stir the royalty inside of you and allow memorable photo shoots. To do :Augrabies galls, Kgalagardi Tranfontier park , River Rafting Museum , wine tasting as well as the golf in the dunes. Pre book Airport pickups and dinner at our restaurant. The magic of diamonds flashing on the water in the golden sunbeams fascinates one while enjoying your breakfast. The restaurant overlooks the historical river bridge build in 1938. Order from the menu and enjoy the extensive buffet while nature recuperates your soul. Restaurants and shops are five minutes away. The conference facility can host up to 60 people. We have won several awards for our wedding venue. The onsite health Salon offers hot ‘stone and electric chair massages, facials, mani and pedicures. The secure covered parking and triples security measures allows peace of mind. Create a great life by invest in memorable experiences in all your choices. The multiple awards winning Belurana Group was established in 1994 and prides itself in 3 Luxury establishments. Our teams aim is to allow you the best experience of our lovely province and quality service. Tel: +27 (0) 54 332 4323 - Fax: +27 (0) 54 331 1188 - Cell: +27 (0) 82 925 3029 E-mail: belurana@mweb.co.za - Website: http://www.beluranaupington.com Bed & Breakfast
Brown's Manor Browns Manor is where you can experience the classic luxuries of the Northern Cape. We are a 4 Star Accredited Bed & Breakfast and the proud winner of the Lilizela National Tourism Award 2016. We were also Provincial Lilizela National Winners for 2015 and 2016. The Manor is 4km from Upington Centre on the N14, and near the Orange River. Our Executive, Deluxe, Premier, and Standard Rooms which are luxurious and spacious making it ideal for your any day travellers. While relaxing you have views of the Kalahari, our koi ponds and our luscious green oasis just outside your room. Our delicious fine traditional local cuisine can be served in our dining area or on our patio by the pool. To let you feel more at home, guests can make use of our braai facilities, while children play at the play area. Enjoy a walk in our garden where the alpacas and springboks will welcome you and make it a memorable experience. Browns Manor is the ideal stop on your way to or from the Kgalagadi Transfrontier Park. After a relaxing visit at Browns Manor the Augrabies Falls is recommended for your next adventure. Bed & Breakfast
Classic Court B&B and Villa Classic Court embodies an ideal blend of quaint charm, attentive service and modern comforts. Add central location and Northern Cape charm, and you have the sensible alternative in affordable accommodation. The refreshing, secluded ambiance at Classic Court allows guests to reside in a tranquil setting, while still being close to town. Classic Court has a 3 star grading by the Tourist Grading Council of SA and is Located in a lovely quiet part of Upington close to the city centre, Kalahari Mall, hospital and airport. We offer up market accommodation at very reasonable rates. Classic Court offers 14 fully en – suite units, fully air – conditioned with their own private entrance and secure on – site parking. We also have on – site generators, which means that we do not have any load shedding or electricity problems. Our rooms are designed to cater For everyone, from Family to the Business person. Every room has a place to set up Your notebook and even has a small kitchen area if you prefer to cater for yourself. Bed & Breakfast
75 on Milner Lodge 75 On Milner Lodge is a 4 Star Superior Establishment. It is situated in Kimberley's Memorial Road Area in South Africa's Northern Cape Province. Decorated in true luxurious style, 75 on Milner offers a beautiful, relaxing getaway for guests in search of comfort and great service. Situated in the historic town of Kimberley, guests are sure to enjoy the authentic old-world living.The Guest House offers 7 luxury en-suite guest rooms, each with their own separate entrances. Specially designed to make guests feel right at home, each room is furnished with a queen-size Oregon wood sleigh bed and full satellite flat screen television. Bathrooms have been renovated in true luxury and four rooms even have a classic Victorian-style free standing bath, perfect for couples seeking a romantic stay. Each room is also equipped with air-conditioning for those warm summer days, when guests are encouraged to make use of the large swimming pool facilities. This heated swimming pool, together with the adjacent gym trim park is also useful for exercise purposes and relaxation. The two family rooms each have a queen size bed, a full en-suite bathroom, kitchenette with microwave and bar fridge as well as a loft area with 2 x beds. A barf ridge, safe, tea and coffee making facilities and hair dryer are available in each room, simply adding to your convenience. Guest House
African Vineyard Guesthouse African Vineyard Guest House & Wellness Spa Escape to African Vineyard Guest House and Wellness Spa on Kanoneiland, the “island of slow living”, roughly halfway between the towns of Upington and Keimoes, and experience country hospitality at its best. This beautiful, four-star, AA superior guesthouse, set in tranquil gardens and surrounded by lush vineyards, offers visitors fine, country hospitality in an area known as the Green Kalahari for its stark contrast to its desert surrounds. African Vineyard is uniquely located on a working grape farm on Kanoneiland (“Cannon Island”) in the middle of South Africa’s longest river. Whether your wish is to go river rafting, game viewing, wine tasting, or on a scenic photographic safari, African Vineyard is an ideal stop over on route to some of South Africa’s most iconic destinations in the Northern Cape. African Vineyard is also part of the Open Africa Kokerboom Food & Wine Route that runs along the Orange River from Upington to Riemvasmaak. Kanoneiland and African Vineyard are just: • 15km from the little river settlement of Keimoes; • 25km from Upington, the largest town in the region; • 105km upstream from the Augrabies Falls National Park, South Africa’s largest and most dramatic waterfall; • 250km east of the semidesert Namaqualand region that is transformed into a riot of spring flowers in August and September; • And 260km from the Kgalagadi Transfrontier Park, a vast wilderness that straddles the borders of South Africa and Botswana, and is home to black-maned lions, magnificent birds of prey and the iconic scenery of the Kalahari. Visitors to African Vineyard can expect warm, country hospitality; delicious country-style breakfasts featuring fresh fruit, herbs and farm produce (served outdoors next to the swimming pool or indoors in cooler weather). Spacious, beautifully appointed rooms, from standard to luxury, open out onto the green oasis of a garden that is alive with birds. Dinners are served on request, as are six-course food-and-wine pairings (bookings essential). Directions (from Upington or Keimoes): Take the Kanoneiland turn-off from route N14. Drive for 3km over the bridge that crosses the Orange River. Turn right into the town and then left into the main road. Follow the African Vineyard signs for 1km and turn right onto a gravel road. About 500m on, African Vineyard is the first establishment on your right. Guest House
DE HERBERG LODGE De Herberg Lodge started in 1997 with one room only. Today we have 20 very well equipped rooms. We also have a fully licensed a-la-cart restaurant on our premises solely for our guests. Our waitresses serves guests in their rooms and/or dining room free of charge. Our menu has a very big variety of foods and caters for all tastes. Each room has a private entrance and safe parking. Everyone of our 20 staff members strive to give guests the best possible treatment. Guests enjoy our large gardens with lots of private spaces to relax after a long drive. Our big stoep is also very popular to enjoy a glass of wine and watch the birds in the garden. All gates are equipped with remote control. Cameras ensure the security of our guests. We are walking distance from the CBC. De Herberg Lodge is very popular and hosted three Deputy Presidents of SA, international guests and well-known South Africans like Boet Troskie of Mimosa Films. Over the years several South African singers also enjoyed a day's stay with us. Furthermore are we the preferred place to stay for Judges, National Ministers, Premiers, MEC's, advocates and business leaders. We deal with various travel agencies local and abroad and are proud on our efficient service delivery. We walk the extra mile for both our guests and travel consultants, assisting them on a daily basis solving problems they might have with finding suitable places to stay either in town or elsewhere when we cannot accommodate them. We have three full time booking operators to ensure bookings are done as quick as possible. Every booking is followed up in writing to give both the traveler and the agent peace of mind that all is in order. We offer our clients several bank accounts and card machines to easy payments for them. Each guest and/or travel agency gets a well documented VAT invoice upon departure. Our admin staff ensure travel agencies get monthly statements which reconcile with their own bookkeeping. We offer secretarial work, free Wi-Fi, faxing and e-mailing to our guests. We are proud to say we have 24 hours a day staff on our premises to attend to guests should they need assistance. The tranquility of De Herberg Lodge rounds up a comfortable stay with us. Guest House
Hillcrest Guesthouse We are a newly renovated , owner operated establishment! We pride ourselves on giving a personal touch , that will have you miss visits to your grand ma. Our claim to fame is our Karroo breakfast, come hungry!! Our rooms has all you might need plus some extra nice to haves, like the welcoming pack each guest will receive in his room. Visit us for a stay to remember! Guest House
Oleander Guest House Oleander guest house is located in Kimberley in the historical suburb of Belgravia, in close proximity to the city centre, shopping malls, popular tourist attractions and the local airport. Oleander is a unique guest house where hundred years of rich history is carefully captured in this newly renovated Victorian heritage house. Oleander offers 10 stylish decorated on-suite rooms. Oleander boasts with a brand new restaurant on the premises. Laurier Blanc (French for White Oleander) is stylishly decorated with a touch of French flair and elegance. The visiting guests are welcomed when entering the restaurant through a wine collection tunnel leading to the quaint interior, beautifully decorated with chandeliers, long draping curtains and neatly prepared dining tables. A typical French veranda opens from the restaurant with a vineyard pergola and two traditional water features that adds to the overall ambiance whilst enjoying exceptional food and some good quality wine. We serve lunch and dinner cuisine to our guests. Cool and relaxed in summer and warm in winter where the wood burning stove enhance the atmosphere. The landscaped gardens with 12 meter pool, wooden deck terrace and comfortable seating areas around the house is a welcoming retreat after a tiring day. Oleander is known for its generous hospitality, passionate service and superb cuisine and it is a home away from home. This makes Oleander the perfect retreat for the discerning business man, travelers, romantic getaways, exclusive small weddings, birthday’s, reunions and business conferencing to come and experience our warm friendly and relaxed atmosphere steeped in comfort, luxury and elegance. Guest House
River Place Manor Experience the true magnificence of the mighty Orange River right on your doorstep. Spectacular sunsets, whispers of flowing water and star-filled African skies offer an ambience of unequalled peace and tranquility. River Place Manor is situated on one of Upington’s wine estates, yet it lies only three minutes from the Upington town centre. This exclusive guest house offers luxury accommodation in Upington with individually-styled en-suite rooms which will meet a guest’s every need. Our staff are friendly and always make every effort to please. We have 10 tastefully decorated rooms/family rooms & one family suite. All of which have kitchenettes that allow for self-catering. A bed & breakfast option is available for those who would prefer to enjoy the guest house’s sumptuous continental & English breakfast, served on the river facing patio or in the dining room. River Place Manor, a gem of the Green Kalahari, offers its guests an unforgettable stay. Guest House
Garden Court Kimberley The hotel offers guests a choice of 135 well-appointed en-suite rooms, with a choice of Standard Rooms and spacious Suites. All rooms are furnished in a comfortable, modern style that is both functional and relaxing. The standard amenities include air conditioning, select DStv channels, free WiFi, 18-hour room service and in-room tea and coffee facilities. Dining choices include The Breakfast Room and Mohawk Spur, which are well suited to travellers looking for a relaxed and delicious meal. Hotel
Kimberley Anne Small Luxury Hotel Kimberley Anne invites you to a sumptuous experience in the heart of Kimberley. From the opulent furnishings and contemporary décor to our personalised Pillow Library and concierge service, every detail has been carefully considered to offer you the ultimate in comfort and style. Sink into sixteen artfully crafted rooms. Savour locally inspired dishes prepared by internationally trained chefs at the Copper Oryx Restaurant. Complement your meal with specially selected vintages from our acclaimed wine cellar. Or relax on the Meerkat Deck cocktail bar for a more casual dining experience. Corporate guests can balance business and leisure at our state-of-the-art conference rooms, featuring the latest audio visual technology. Whether you’re joining us for a special conference, meeting or stylish social event, Kimberly Anne Hotel offers a truly exclusive experience for any occasion. Hotel
Road Lodge Kimberley Visiting Kimberley for business, or for a great holiday – our 90 roomed Road Lodge Kimberley boasts everything a traveler could need. The hotel’s perfect location next to the Flamingo Casino and Entertainment Centre ensures that business travelers are catered for with the centre’s 200-seater conference centre, and we need not say more about how much fun leisure travelers can have here! Guests can also enjoy the unique Victorian style of this Road Lodge, themed to suit its surrounds, allowing travelers to truly immerse themselves in the culture of the capital city of Northern Cape. Water supply alert – please note that Road Lodge Kimberley is operating under strict water restrictions imposed by the local municipality. Restrictions may cause some disruption to normal operations and for this we apologise in advance to our guests. Hotel
Dronfield Nature Reserve Dronfield offers attractive accommodation for families and friends overnighting in the Kimberley area or an ideal weekend getaway from the stress of city life. It is birder's paradise. Birdlife Dronfield is home to a breeding colony of White-backed Vultures, which has been extensively researched over 20 years. A vulture restaurant has been established on the reserve to enable visitors to watch these large birds at close range. Wildlife The reserve is stocked with herds of eland, gemsbok, blue wildebeest, red hartebeest, zebra and kudu, along with springbok, impala, duiker and steenbok. Roan and sable antelope populations have been reintroduced and the reintroduction of buffalo is in the pipeline. The reserve is also the site of two battlefields. Accommodation Six serviced self-catering chalets are available. Three family units, each sleep two adults and two children comfortably, while three standard units each sleep two adults. All units are fully equipped. Self-catering Exclusive
Koekais Guest Farm A beautiful thatch and stone guest house in a natural setting in the heart of the Northern Cape. The house has three en-suite double rooms. With the comfort and luxury of an all-season air-conditioner, filtered water and DStv, it does not take away from the fact that you are in nature. The kitchen is fully equipped with full size fridge/freezer, stove with oven and microwave and all the pots, pans, cutlery and crockery that you will need. There is plenty of outdoor space and guests can enjoy lazy evenings under the clear and awesome Northern Cape night sky in the spacious lapa. Self-catering Exclusive
Rhino Manor Rhino Manor is a 3 Star-Tourism graded and AA approved luxurious Self Catering establishment, situated in Vanderkloof, a holiday destination in the Northern Cape. We have the second largest man made Lake in South Africa on our door step. We offer self-catering Units and flats for business people, representatives of companies, tourists and visitors. With air-conditioning, secure under roof parking, DStv and braai facilities we strive to make you feel at home. With fully equipped Units you only need to bring cloths and food or you can enjoy the hospitality of our restaurants in town. We can accommodate up to 40 guests in different apartments. One Unit has four bedrooms with two single beds per room. Three Units have three bedrooms each, with two single beds per room. We also have three flats that sleeps two Guests each and a four sleeper that has two bedrooms with two single beds per room. One of the six Sleepers has a private swimming pool and for the rest of the Units we offer a Communal pool area with kids play ground. Self-catering Exclusive


The Workshop ko Kasi The Workshop ko Kasi is a sanctuary that has buildings made out of recycled and natural material such as pallets, earth soil, stones and rocks, grass and now the latest addition, old tyres and other material. Our space houses a township café, an African spa with cultural tours on donkeycarts, a laundromat and occasional events such as pop up markets, poetry and storytelling sessions to create a platform for social cohesion and for small businesses to get together to showcase their products. The café is called Kasi Café and serves artisanal food and beverages, and the place naturally carries a sense of local flavour in our menus. We prepare food that is shared amongst friends and families and sometimes even strangers, because that is what Ubuntu is to us. Our spa is not luxurious and high-end in nature like most Western or Eastern spas but ours is rather rooted in the use of authentic African customs and rituals to achieve healing and wellbeing, with the use of locally-sourced natural products. An authentic, raw African township experience is what we offer... ETEYA

Tourist Guide: Culture Guide Nomination Form

Talitha Kuhn
Darcelle de Koker He is always friendly, makes the tours interesting and very informative. Culture
Karin Williams Culture
Maruping Kegomoditswe Culture
Kabelo Mothupi Nature

Visitor Experience

The Workshop ko Kasi The Workshop ko Kasi is a sanctuary that has buildings made out of recycled and natural material such as pallets, earth soil, stones and rocks, grass and now the latest addition, old tyres and other material. Our space houses a township café, an African spa with cultural tours on donkeycarts, a laundromat and occasional events such as pop up markets, poetry and storytelling sessions to create a platform for social cohesion and for small businesses to get together to showcase their products. Culture & Lifestyle
The Big Hole The Big Hole is the largest man made hole in the world. A tour of the visitor centre is a must when you visit Kimberley. Here you will be introduced to the diamond history of South Africa in the form of a short introductory movie where after our guide will take you on a tour to see the Big Hole, experience our simulated underground experience, view various exhibitions including the geology of diamonds. You will also be shown the world's largest diamond display. The old town (Kimberley Mine Museum as it was known) gives the visitor an idea of what Kimberley looked like 120 years ago. The shops display items that would have been sold in Kimberley and represent shops that really existed in Kimberley. The visitor could also enjoy light refreshments at the Coffee Shop or something a bit more substantial at the Occidental Bar, situated in the Old Town. We also have various curio shops and jewellers on our premises. Roots & Culture
The Workshop ko Kasi The Workshop ko Kasi is a sanctuary that has buildings made out of recycled and natural material such as pallets, earth soil, stones and rocks, grass and now the latest addition, old tyres and other material. Our space houses a township café, an African spa with cultural tours on donkeycarts, a laundromat and occasional events such as pop up markets, poetry and storytelling sessions to create a platform for social cohesion and for small businesses to get together to showcase their products. Roots & Culture

Lilizela General Universal Accessibility Awards

The Big Hole We are fully wheelchair friendly both in the old town as well as the main facility

Meetings, Exhibitions and Special Events (MESE)

Mittah Seperepere Convention Centre The Centre is one of the newest convention centers in the country, boasting top notch conferencing facilities. To top it all, this venue is situated directly opposite the world-renowned Kimberley Big-Hole. MESE